ZPlay Bet Privacy Policy

Before you share an identity document or request a withdrawal, you should understand why your information is needed. ZPlay Bet respects your privacy and is committed to protecting personal information. We collect account details, verification records, payment and betting activity, and technical information to provide services, protect accounts, and meet applicable obligations. For privacy questions, use Contact Us.

This policy covers the website, mobile version, app, account services, sports and live betting, games, Keno, bonuses, payments, support, and user communications. It applies to registered players, browsing visitors, and people seeking help before registration, whether in Addis Ababa or elsewhere in Ethiopia. “Personal data” means information that identifies you or can be connected to you; “processing” means collecting, using, storing, sharing, or deleting it.

Who We Are

ZPlay Bet provides online betting and gaming services for eligible adults in Ethiopia, subject to applicable Ethiopian laws and regulations, relevant license conditions, and regional restrictions. Consult About Us for operator identification and License & Regulation for published regulatory information. Users should verify the current regulatory status and check the competent authority’s latest information; this privacy policy in Ethiopia is not proof of licensing or government approval.

Information We Collect

The information needed depends on your interaction with us. Browsing does not require the same account-holder information as registering or completing a withdrawal. Collection should be limited to lawful, security, operational, and regulatory needs.

• Account data: name, phone number, email address, date of birth, username, and password-related security data.
• Verification data: identity documents, age-check results, customer due diligence records, and information needed to prevent fraud. KYC means “know your customer”: checks used to establish identity and eligibility.
• Transaction data: deposits, withdrawals, payment method details needed for processing, balance history, payment authorization records, and bonus activity.
• Betting and gaming data: bets, odds, results, live betting activity, Keno entries, and game sessions.
• Technical data: IP address, device type, browser, operating system, app version, cookies, and log files.
• Communication data: support messages, complaints, emails, chat logs, and call records where recorded with any required notice.
• Responsible gaming data: limits, self-exclusion requests, risk indicators, and account restrictions.

Do not submit unrelated sensitive information in support messages. If verification documents are requested, follow the instructions supplied through an authorized service channel.

How We Use Personal Data

We use information to create and manage accounts, confirm identity and age eligibility, enable secure login, process deposits and withdrawals, and settle bets, winnings, bonuses, and promotions. For example, a withdrawal request may require checks that the account holder and payment details match.

Betting account data also helps investigate suspicious betting patterns, multiple accounts, payment abuse, bonus abuse, and other potentially fraudulent activity. Technical records can help diagnose an interrupted live betting session or an app error without requiring unnecessary identity documents.

Other purposes include improving the website, app, games, and support; sending important service notices; applying responsible gaming controls; and meeting applicable legal, tax, accounting, anti-money-laundering, licensing, and regulatory duties. Marketing is sent only where allowed, with available opt-out options. Opting out of promotions does not stop essential account or security messages.

Legal Basis / Lawful Reasons

Depending on the activity and applicable law, processing may be necessary to provide requested services, fulfil legal obligations, protect players and the platform, prevent fraud, or resolve disputes. Where consent is required, it must be obtained for the relevant purpose. Consent is not a substitute for a legal requirement or a reason to collect unrelated information.

The applicable grounds must be confirmed for each processing activity under the relevant regulatory framework. You can ask support to explain the lawful reason for a particular request, including a verification or record-retention requirement.

Cookies and Tracking

Cookies are small files stored on your device; similar technologies can recognise a browser or app session. They may keep you logged in, protect accounts, remember preferences, analyse traffic, improve page performance, and support marketing measurement where permitted. The Cookie Policy explains the relevant controls.

Rejecting optional tracking should not be confused with disabling essential session technology. Blocking essential cookies may affect sign-in or account functions. Browser and app controls can differ, so check the options available on the device you use.

Data Sharing

ZPlay Bet does not sell personal data as a product. Necessary disclosures may involve payment processors, identity verification and KYC providers, hosting or cloud infrastructure providers, analytics and security services, customer support tools, and professional advisers. These “third-party service providers” are separate organisations that perform specific tasks for the service.

Access should be limited to the information and purpose needed for that task, with appropriate contractual, confidentiality, and security controls. A payment provider may need transaction details without needing your full gaming history. Information may also be disclosed to regulators, law enforcement, or courts when legally required.

International Transfers

Some providers may store or process information outside Ethiopia. Where such transfers occur, they must follow applicable legal requirements and suitable safeguards. Provider location does not remove the need for secure handling of personal data. Contact support to ask about transfers relevant to your information; no particular destination country is assumed by this policy.

Data Storage and Retention

Records are retained only as long as necessary for their purpose, including account operation, financial records, dispute resolution, fraud prevention, responsible gaming, and regulatory obligations. Different records may have different retention periods; there is no single period stated here for all ZPlay Bet player information.

Closing an account does not automatically erase every record. A disputed withdrawal or self-exclusion record may need to remain available for a legitimate or legally required purpose. Information no longer needed should be securely deleted or anonymised, subject to applicable requirements and backup processes.

Security Measures

We use reasonable technical and organisational measures to protect personal data. ZPlay Bet data protection measures may include encryption where appropriate, restricted access, secure login systems, security monitoring, backups, staff confidentiality duties, fraud detection, and internal procedures. No internet service or device can be guaranteed completely secure.

For ZPlay Bet account security, use a unique password and never disclose passwords or one-time codes to someone claiming to be support. Before using ZPlay Bet login, verify the domain against established official information. Obtain any app or APK only through a verified official source, review permissions, and report unfamiliar account activity promptly.

User Rights

Under applicable data protection laws, you may have rights to request access, correction, deletion, restriction, objection, or information about processing. Some requests may be limited where records must be retained for legal, financial, security, or regulatory reasons. Marketing consent may be withdrawn where consent is the basis for that activity.

1. Step 1: Submit a ZPlay Bet personal data enquiry through the official support channel, stating the information or action you need.
2. Step 2: Complete any proportionate identity check needed to prevent disclosure to someone else. Do not include your password.
3. Step 3: Keep the request reference and ask for the outcome, any applicable limits, and the complaint-handling procedure if unresolved.

Response requirements depend on applicable law and the request. You may also seek information from the competent authority about available complaint routes.

Age Restrictions and Children’s Data

Services are intended only for eligible adult users. ZPlay Bet must not knowingly collect personal data from underage users. If a parent, guardian, or another person believes an underage individual has submitted information, they should contact support so the account and data can be reviewed. See the Age Restriction Policy for eligibility requirements.

Responsible Gaming and Account Restrictions

Account activity, deposit limits, self-exclusion requests, and risk indicators may be processed to support responsible betting measures and apply platform rules. These records can help maintain a requested restriction rather than allow it to be bypassed through another account. Indicators require appropriate assessment and should not be treated as a medical diagnosis. Read Responsible Gaming for related controls.

Terms, Bonuses, and Payments

ZPlay Bet privacy rules work alongside the Terms and Conditions, bonus rules, payment checks, and anti-fraud controls. Before registering or paying, review verification requirements, withdrawal procedures, transaction limits, disclosed fees, and processing times. When comparing mobile and browser access, check whether the same account controls and support options are available; convenience does not remove KYC requirements. Keep transaction references, but do not send full payment credentials through ordinary chat.

Updates to This Policy

This policy may change when services, laws, security practices, or processing activities change. Material changes should be communicated through appropriate service channels, with additional notice or consent where required. Review the current policy before sharing new information, and ask support to clarify any change that affects your account or privacy choices.